Shipping Policy
Shipping Policy
Last updated: 16 September 2026
Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2pm are processed the following business day.
Delivery times & cost
| Destination | Estimated delivery | Cost |
|---|---|---|
| United States (standard) | 3–7 business days | Free |
| Canada | 6–12 business days | Calculated at checkout |
| Rest of world | 8–16 business days | Calculated at checkout |
Delivery estimates are not guaranteed. Carrier delays, weather, customs and peak periods can extend them.
Tracking
You receive a tracking number by email as soon as your parcel ships. It can take up to 48 hours for the first scan to appear. You can also check your status any time on our Track Your Order page.
Wrong address
Please double-check your shipping address at checkout. We cannot reroute a parcel once it has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we will reship it once you confirm the corrected address; a second reshipment may incur a fee.
Lost or stuck parcels
If tracking has not updated for 10 business days, contact support@pestone.store. We will open a carrier investigation and send a free replacement or refund you if the parcel cannot be located.
Customs & import duties
Orders shipped outside the United States may be subject to import duties and taxes levied by the destination country. These are not included in the price you pay us and are the responsibility of the recipient.
Contact
Email: support@pestone.store