Refund Policy
Refund & Return Policy
Last updated: 16 September 2026
90-Day Money-Back Guarantee
You have 90 days from the date of delivery to request a refund. If PESTONE™ has not worked for you, email support@pestone.store with your order number. No return shipping, no forms, no questions.
How to start a return
- Email support@pestone.store with your order number and the reason for the return.
- Our team replies within 1 business day with instructions.
- Once approved, your refund is issued to the original payment method.
Refund processing
Approved refunds are processed within 3 business days. Depending on your bank or card issuer it can take a further 5–10 business days for the money to appear on your statement. Original shipping charges, where applicable, are refunded together with the item.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery and include a photo. We will send a free replacement or issue a full refund — your choice. You do not need to return the item.
Exceptions
- Orders delivered more than 90 days ago
- Gift cards
- Parcels reported as missing more than 30 days after the carrier marked them delivered
Cancellations
Orders can be cancelled free of charge until they enter fulfilment, normally within 12 hours of being placed. After that, please use the refund process above.
Contact
PESTONE™ Support
Email: support@pestone.store
Response time: within 4 hours on business days
This policy does not affect your statutory rights.